Terms & Conditions

Last updated: April 2026  ·  Step Ahead AI Services  ·  Manjimup, Western Australia

These Terms and Conditions ("Terms") govern your use of the website (stepaheadai.com.au) and services offered by Step Ahead AI Services ("we", "us", "our"), an AI services business based in Western Australia, Australia. By accessing and using this Website or engaging our Services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By using our Website and Services, you confirm that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time. Changes will be posted on this page and your continued use of the Website constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years of age to use our Website and Services. By using this Website, you represent and warrant that you meet this eligibility requirement.

3. Services Provided

Step Ahead AI Services provides AI-powered automation solutions for mechanical workshops and auto service businesses across Australia. Our services include:

• All Hours — A 24/7 AI voice bot that answers missed calls, qualifies callers, captures contact details, and books jobs into your calendar or flags urgent enquiries for callback.
• Touch Base — An automated SMS follow-up system that chases unanswered quotes, sends job completion messages, requests Google reviews, and delivers service reminders.
• The Hub — A done-for-you CRM setup for businesses with no existing job management system, including customer records, job tracking, and staff allocation.
• Ongoing management, optimisation, and monthly performance reporting for all active services.

4. Account Registration

To access our Services, you may be required to provide business and contact information. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of any account credentials.

5. Intellectual Property

All content on the Website, including text, graphics, logos, AI voice bot scripts, SMS sequences, conversational flows, prompt designs, and automation configurations, is owned by Step Ahead AI Services or its licensors and is protected by Australian and international copyright laws. You may not copy, modify, distribute, or reverse-engineer any content without our express written consent.

6. AI Services and Automation Disclaimer

Our AI-powered voice bots and SMS automation tools are designed to assist mechanical workshops with call capture, customer follow-up, and business organisation. You acknowledge that:

• AI voice bot responses are generated based on programmed scripts and training data and may not always be accurate or appropriate for every caller situation.
• We do not guarantee specific outcomes, conversion rates, booking numbers, or revenue results from the use of our AI services.
• Some callers may hang up or respond negatively when they realise they are interacting with an automated system. This is a known limitation of AI voice technology.
• We are not liable for any decisions made based on AI-generated content, call transcripts, or automated recommendations.
• AI performance may vary depending on call quality, caller accent, background noise, and the accuracy of business information provided during setup.
• The voice bot cannot handle complex, highly technical, or emotionally sensitive enquiries. A clear human escalation protocol should be maintained.

7. User Responsibilities

By using our Website and AI Services, you agree not to:

• Engage in any unlawful activity or use the Services for illegal purposes.
• Use AI voice bots or SMS systems to send spam, unsolicited messages, or engage in deceptive practices.
• Violate the Australian Spam Act 2003 or the Privacy Act 1988 in connection with the use of our Services.
• Interfere with the proper functioning of the Website, AI bots, or Services.
• Attempt to reverse-engineer, decompile, or extract the underlying AI scripts, prompts, or conversational logic.

8. Data Handling and AI Processing

By using our AI-powered Services, you acknowledge that customer interactions with AI voice bots and SMS systems may be recorded, stored, and analysed for service quality improvement and reporting purposes. You are responsible for informing your customers that they may be interacting with an AI-powered system and for obtaining any necessary consents required under applicable Australian privacy legislation.

9. Privacy

Your use of the Website is also governed by our Privacy Policy, which can be accessed at stepaheadai.com.au/privacy.html. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Payments and Billing

You agree to pay for any Services engaged through Step Ahead AI Services in accordance with the terms specified in your service agreement. Pricing is calculated individually based on the value delivered to your business and is agreed upon prior to commencement of services. We reserve the right to suspend or terminate active AI services if payment is not received.

11. Service Level and Uptime

While we endeavour to maintain high availability of our AI voice bot and SMS services, we do not guarantee uninterrupted or error-free operation. Third-party platform outages including GoHighLevel, Closebot, Twilio, and Make.com may result in temporary service disruptions. We will make reasonable efforts to notify you of planned downtime in advance.

12. Limitation of Liability

To the maximum extent permitted by law, Step Ahead AI Services is not liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or Services, including loss of data, loss of profits, missed job bookings, or inaccurate AI-generated responses. Our liability for any claim shall be limited to the amount you have paid for the Service in the relevant period.

13. Third-Party Integrations

Our Services integrate with third-party platforms including GoHighLevel, Closebot, Twilio, Make.com, and Google Calendar. We do not control or endorse these third-party services and are not responsible for any damages, losses, or service interruptions arising from their use or outages.

14. Indemnity

You agree to indemnify and hold harmless Step Ahead AI Services, its officers, employees, agents, and licensors from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or Services, your violation of these Terms, or your infringement of any third-party rights.

15. Termination

We reserve the right to suspend or terminate your access to the Website and Services at our sole discretion for any reason, including violation of these Terms. Upon termination, any active AI voice bots or SMS sequences may be deactivated. No lock-in contracts apply — clients may cancel with 30 days written notice after the initial service period as agreed.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia, Australia. Any disputes arising under these Terms shall be resolved in the courts located in Western Australia.

17. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions will remain in full effect.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us at: